SUPPORT

For all support enquiries, email support@xitona.com with a description of the issue and your platform details. Screenshots are very helpful.

How do I install Singing Tutor or Guitar Tuner Simple?

Download from the Microsoft Store (Windows), App Store (macOS, iOS, Apple TV, visionOS), Google Play (Android), Samsung Galaxy Store, Huawei AppGallery, or Steam. Run the installer — no additional steps required. For older standalone installers, run the .exe (Windows) or .dmg (macOS) file.

Which platforms are supported?

Singing Tutor: Windows, macOS, iOS, Android.

Guitar Tuner Simple: Windows, macOS, iOS, Apple TV, visionOS, Android (free on Google Play; Pro version with wearOS also on Google Play), Samsung Galaxy Store, Huawei AppGallery, and Steam (Windows & macOS).

I purchased the app but can't find my download.

Store purchases from the Microsoft Store, Apple App Store, Google Play, or Steam are tied to your store account — re-download any time from your purchase history. For older direct-download purchases, email support@xitona.com with your order details.

Can I install on more than one device?

Store purchases follow each store's multi-device policy. Microsoft Store, App Store, and Google Play typically allow installation on all devices signed in to the same account. Steam allows installation on multiple machines under the same account.

My free trial has ended — what are my options?

Purchase the app from the same store where you installed the trial. Guitar Tuner Simple on Android (Google Play) is permanently free — no purchase needed for the base version.

How do I request a refund?

Refunds are handled by the store where you made the purchase: Microsoft Store, Apple App Store, Google Play, or Steam. Contact the relevant store's support directly. For older direct purchases, email support@xitona.com.

How do I report a bug or request a feature?

Email support@xitona.com with steps to reproduce the issue, your platform and app version, and any screenshots or screen recordings that illustrate the problem.

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